Customer Services Clerk (Bilingual (Spanish)) 2yrs Experience Required

Job Title Location Posted Date Employment Type Hiring Department
Customer Services Clerk (Bilingual (Spanish)) 2yrs Experience Required New Caney Admin 2023-04-03 Full-Time [email protected]

Essential Duties and Responsibilities

  • Answer questions for customers regarding; property taxes, delinquent tax accounts, county lawsuits, tax rates etc.
  • Provide excellent, friendly customer service to all internal and external customers
  • Accountable for reducing delinquency of accounts in assigned portfolio
  • Make a high volume of collection calls
  • Assist with generating Notices, Tax statements, and other forms of letters for customers
  • Process tax reimbursements and keep a good record of them.
  • Assist with entering data into multiple electronics spreadsheets on a daily-basis
  • Keep a Calendar of Deadlines for various tasks
  • Assist customers with making payments Online from our Office
  • Contact Property Counties for updates regarding address changes, ownership etc.
  • Performs other additional duties as needed

Qualifications and Educations

  • Minimum 3 years’ experience in an administrative/customer service role/ collection environment
  • Minimum High School Diploma or GED
  • Bilingual- Fluent in English and Spanish (Read, Write and Speak)
  • Proficient in Word, Excel, and GMAIL

Skills, Knowledge, Abilities

  • Excellent customer service
  • Great communication and listening skills
  • Must be able to multi-task at all times
  • Must be able to work the copier, sort, file, distribute reports, and mail.

Position Type: Hourly

Employment Type: Full Time- Work Schedule 8 am-5 pm, Evening shifts, weekends availability