Collection Clerk- (Bilingual (Spanish)) 2yrs Experience Required

Job Title Location Posted Date Employment Type Hiring Department
Collection Clerk- (Bilingual (Spanish)) 2yrs Experience Required New Caney Admin 2021-08-11 Full-Time resume.ncadmin@colonyridge.com

Essential Duties and Responsibilities

*Making outbound collection calls in a professional manner while keeping and improving customer relations.

· Answer multiple phone calls, transfer phone calls, and handle messages for customers.

· Answer questions for customers on the phone and in-person regarding delinquent monthly payments, property taxes and Property Owner Association dues.

· Mail correspondence to customers (demand letters and notices for delinquent accounts)

· Enters data into an electronic spreadsheet on a daily basis

· Keep a Calendar of Deadlines for various tasks

· Deactivates accounts currently in the foreclosure process in the online payment system.

· Identify and flag accounts in the Foreclosure process in Company’s database

· Making outbound collection calls in a professional manner while keeping and improving customer relations.

· Performs other additional duties as needed

Qualifications and Educations

· Minimum 3 years’ experience in an administrative/customer service role/ collection environment

· Minimum High School Diploma or GED

· Bilingual- Fluent in English and Spanish (Read, Write and Speak)

· Proficient in Word, Excel, and GMAIL

Skills, Knowledge, Abilities

· Excellent customer service

· Great communication and listening skills

· Must be accurate and pay attention to detail in the daily work operations

· Must be able to multi-task at all times

· Must be able to work the copier, sort, file, distribute reports and mail.

Position Type: Hourly

Employment Type: Full Time- Work Schedule 8 am-5 pm

Job Type: Full-time

Pay: From $12.00 per hour