Payment/Customer Service Clerk

Job Title Location Posted Date Employment Type Hiring Department
Payment/Customer Service Clerk New Caney Admin 2021-05-13 Full-Time resume.ncadmin@colonyridge.com

POSITION OBJECTIVES:

This position is responsible for providing excellent customer service to customer’s entering or calling the Office. This position is the face and voice of Colony Ridge. This position will require giving full attention to the customers’ payment statement and monthly payment submittals. This position requires being knowledgeable of the customers’ property loan account.

JOB DUTIES:

  • Answers multiple phone calls, transfers phone calls and handles messages
  • Answers questions for customers on the phone and in-person
  • Greets customers entering the Office and acknowledges them as they exit the Office
  • Processes customers’ loan payments
  • File and organize payment records alphabetically and send to the main office
  • Answer questions for customers regarding payments, property account information, change of addresses, etc.
  • Note updates regarding contact information and direct it as necessary
  • Check the dropbox on a daily basis
  • Shredding and recycling of specific material
  • Enters data into an electronic Spreadsheet on a daily basis in a timely manner
  • Must keep track of Staffs’ movements in and out of the Office
  • Keep up with organizing and replenishing of supplies needed to operate inside and out of the office building
  • Help others in the office with duties as needed with filing, scanning, stuffing envelopes, sending mail
  • Performs other additional duties as needed

QUALIFICATIONS AND EDUCATION:

  • 4+ Administrative Experience/ Customer Service/ Call Center
  • Minimum High School Diploma or GED
  • Great computer and number of skills
  • Bilingual -Fluent in English and Spanish(Read, Write & Speak)

SKILLS, KNOWLEDGE, ABILITIES:

  • Must be accurate and pay attention to detail in the daily work operations
  • Must be able to multi-task at all times
  • Must be able to work the copier, sort, file, distribute reports and mail

Location: 23811 FM 1485, New Caney, TX 77357

Position Type: $12 Hourly

Employment Type: Full Time- Monday- Friday-Work Schedule 8 am-5 pm

This job description provides general duties and tasks to perform on a working basis; however, it is not a detailed list of duties to be performed. Other duties may be assigned when needed.