Grand San Jacinto
Frequently Asked Questions
If you are a member of the media with an inquiry about Colony Ridge, please see the FAQ below.
Or email us at: [email protected]
2026 Lawsuit Settlement Agreement
- A Message To Our Customers About The Lawsuit Settlement Agreement (English)
- A Message To Our Customers About The Lawsuit Settlement Agreement (Spanish)
- Complete 2026 Lawsuit Settlement Agreement
If you have other questions not found in the Message to Our Customers, please email us here.
Colony Ridge Nondiscrimination Policy and Complaint Procedure (NPCP)
- Nondiscrimination Policy and Complaint Procedure (NPCP) (English)
- Nondiscrimination Policy and Complaint Procedure (NPCP) (Spanish)
Adopted pursuant to Settlement Agreement
1. Purpose and Scope
This Nondiscrimination Policy and Complaint Procedure (“NPCP”) establishes Colony Ridge’s commitment to fair, equitable, and nondiscriminatory practices in all lending, credit, and residential land-sale activities. This policy applies to all employees, contractors, agents, and representatives involved in marketing, underwriting, servicing, collections, customer service, or any other aspect of consumer interaction.
2. Commitment to Equal Access
Colony Ridge strictly prohibits discrimination in any aspect of lending, credit evaluation, financing, or residential land sales. All decisions must be based solely on legitimate, nondiscriminatory business criteria.
The organization complies fully with:
- The Fair Housing Act (FHA), which prohibits discrimination in housing-related transactions based on race, color, national origin, religion, sex (including sexual orientation and gender identity), familial status, or disability.
- The Equal Credit Opportunity Act (ECOA)., which prohibits discrimination in any credit transaction based on race, color, religion, national origin, sex, marital status, age (provided the applicant has legal capacity), receipt of public assistance income, or the good-faith exercise of rights under the Consumer Credit Protection Act.
Discrimination is prohibited in all aspects of the credit and land-sale process, including but not limited to: advertising, marketing, application intake, credit evaluation, pricing, terms, servicing, collections, and foreclosure activity.
3. Advertising and Consumer Materials
To ensure equal access and clear communication, applicable advertisements, disclosures, contracts, notices, and consumer-facing materials used in sales or lending must be provided in both English and Spanish. Marketing content must be inclusive, accurate, and free of any language or imagery that could discourage or exclude protected classes.
4. Reporting Alleged Discrimination Any consumer, applicant, or employee may report suspected discrimination. Reports may be made verbally or in writing and may be submitted anonymously, although contact information is encouraged to allow follow-up. How to File a Complaint Complaints may be submitted to Compliance Specialist Doug Foster using the following:
- Telephone: (281) 399-5263 (Customer Service will route your message to Doug Foster)
- Email: [email protected]
The complaint should include, to the extent possible: the name and contact information of the complainant, date(s) of the incident, description of the alleged discriminatory conduct, names of any involved employees or witnesses, and any supporting documents.
5. Complaint Review Process
- Acknowledgment: The Compliance Specialist will acknowledge receipt of the complaint within three business days.
- Investigation: The Compliance Specialist will review all relevant documents, interview involved personnel, and gather any necessary information.
- Written Response: A formal written response will be provided within two weeks of receiving the complaint. If additional time is required due to complexity, the complainant will be notified in writing with an updated timeline.
- Corrective Action: If a violation is substantiated, appropriate corrective measures—including employee training, disciplinary action, or policy adjustments—will be implemented promptly.
- Non-Retaliation: Retaliation against any person who files a complaint or participates in an investigation is strictly prohibited.
6. Employee Responsibilities
All employees must follow this NPCP at all times, treat all consumers fairly and respectfully, report any suspected discriminatory conduct immediately, and cooperate fully with compliance investigations.
7. Policy Administration
The Compliance Department is responsible for maintaining this policy, ensuring staff training, and monitoring compliance with FHA, ECOA, and all applicable federal and state laws.
Community & Living
What makes Colony Ridge unique?
Colony Ridge provides a path to land ownership through flexible financing options with no credit checks. Families can build equity and create long-term stability, often for less than the cost of renting.
Who lives in Colony Ridge?
Our community is home to hardworking families from all walks of life. Many are young families seeking more space, safer neighborhoods, and a better future for their children.
Can I build a home on my lot?
Yes. Residents have the freedom to begin with a mobile or manufactured home and later build a custom home when they are ready. We offer flexibility so families can grow on their own timeline.
What amenities are available in the community?
Residents enjoy access to public parks, sports fields, splash pads, and a central Administration Building that hosts community events, church services, and educational programs.
Are there businesses within Colony Ridge?
Yes. Our community is home to several nationally known brands, as well as many small businesses. These businesses make it convenient for residents to access goods and services close to home.
Infrastructure & Services
Are utilities available on every lot?
Yes. When fully developed and ready for county permitting, utilities are available on every lot.
Residents will need to arrange connections with the various third-party utility companies. Our team offers support through this process.
How is drainage handled in Colony Ridge?
The community features a fully engineered, Liberty county-approved drainage system that complies with the Liberty County Rules for Subdivision & Development. We work with Liberty County officials and third-party engineers to expand and maintain proper stormwater management as the area grows.
What is the role of the El Norte POA?
The POA oversees the care of shared amenities such as playgrounds, sports fields, and event spaces. It also coordinates community events and works closely with law enforcement for safety initiatives.
What does the Municipal Management District (MMD) do?
The MMD focuses on long-term infrastructure planning, including road construction, drainage improvements, and other public works that support the growth and sustainability of the communities.
Are new schools being added?
Yes. Colony Ridge has donated land to Cleveland ISD and International Leadership of Texas (ILTexas) to build six schools, including upcoming expansions like ILTexas Liberty High School.
Is commercial development expanding?
Yes. As our population grows, so does commercial interest. Residents will see more shopping, dining, and service-oriented businesses developing throughout the community.
Safety & Security
How Safe Is Colony Ridge?
Colony Ridge remains one of the safest communities of its size anywhere in Texas. Colony Ridge’s calm and safe environment coupled with its schools and recreational areas have attracted thousands of families. The community funds ten full-time Sheriff’s deputies and three full-time constables.
Why does Colony Ridge have its own dedicated law enforcement?
As the community grew, residents and developers worked together to provide extra safety. Our law enforcement presence exceeds the coverage seen in many other rural or suburban neighborhoods.
How are emergencies handled in Colony Ridge?
Emergency services are dispatched through Liberty County’s 911 system. Fire, EMS, and law enforcement services continue to expand with the community’s needs.
How can I report a crime or concern?
Residents can contact the Liberty County Sheriff’s Office Call: 936-336-4500, speak to one of the dedicated constables, or call 911 in an emergency. Regular safety updates are posted at the Administration Building.
Public Perception & Planning
Does Colony Ridge sell homes?
Colony Ridge is a land developer that sells land. We do not sell or build homes.
What kind of businesses are welcome in Colony Ridge?
From convenience stores to restaurants to home services, the community continues to grow into a thriving residential and commercial destination.
How can I learn more or schedule a visit?
Visit our office located in the community, attend one of our community events, or schedule a tour with our sales team. You’ll see available lots, meet current residents, and get a true feel for what it means to be part of the community.
Watch Testimonials
